Phone service unavailable on Monday 27 April

Due to ANZAC Day public holiday on Monday 27 April, our call centre will be unavailable from AEDT 5:00pm Friday 24 April and will re-open at AEDT 9:00am Tuesday 28 April 2026. Our online forms will still be available during this period.

Articles

Issued: 26 April 2022

Last modified: 1 August 2024

All registered individual tax practitioners, and those applying to register with us, must complete a one-off proof of identity (POI) process that helps protect their personal information and meets Australian Government security standards. 

Due to our COVID concessions and the exemption to lodge annual declarations since 2020, a number of individual tax practitioners have yet to complete the POI process and will be prompted to do so at their next renewal. 

For more information on how to complete this one-off POI process, read our instructions and watch our step-by-step video