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Frequently asked questions

Find quick answers to the top questions received at our call centre. We regularly update this information based on calls we receive.

Update my contact details

How to reset MyProfile password?

How to make a complaint?

How long does it take to process an application?

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The most popular things people do when visiting the TPB website. 

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Enquiries

General enquiry 

If you are unable to find the information you need, please submit a general enquiry. 

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Media enquiry 

Our media team helps journalists and media representatives seeking to prepare balanced reports about the TPB and our activities.

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