Issued: 10 June 2022

Last modified: 10 June 2022

Every 6 months we conduct a bi-annual survey across a sample of both tax practitioners and consumers. The survey, which first commenced in September 2019, helps us to understand:

  • consumers’ trust in registered tax practitioners

  • usage and effectiveness of our public register

  • awareness and effectiveness of Tax Practitioners Board (TPB) as a regulator.

The survey has now taken place 5 times and the latest survey conducted in April 2022 reveals several interesting trends. Below are some key findings from this survey:

  • Consumer confidence in the tax practitioner profession remains very high.

  • Consumers have a high trust level in their tax practitioner (89%) and the majority rated their experience as excellent (66%). These figures have remained consistent throughout all 5 surveys. The majority of consumers (61%) advise that they have used the same tax practitioner for more than 5 years, a slight increase from previous surveys.

  • Most consumers (66%) who were aware of the TPB were also aware of the public register of tax practitioners. This figure has remained steady for the last 2 surveys.

  • A high percentage of tax practitioners (81%) believe that the TPB is effective at ensuring that tax practitioners are registered.

We added a new question in the latest survey to understand how effective we are in our efforts to ‘reduce the burden of maintaining your registration’ (red-tape). 82.6% of tax practitioners who responded believed we were making progress in this area.

The TPB’s efforts to support tax practitioners during the COVID pandemic has also been measured.

Respondents continued to recognise that regulation of the sector protected both tax practitioners and consumers.

The next survey (wave 6) will be conducted later this year. We thank tax practitioners who participated in this, or any previous survey, and also encourage anyone receiving the survey in the future to complete it.