Every 6 months, we conduct a bi-annual survey across a sample of both tax practitioners and consumers. The survey, which first commenced in September 2019, aims to gauge:

• consumers’ trust in registered tax practitioners
• usage and effectiveness of our public register
• awareness and effectiveness of Tax Practitioners Board (TPB) as a regulator
• how relevant tax practitioners find our advice and guidance products.

Additionally, the survey provides us with various internal performance metrics that aid in the efficient operation and management of the TPB.

We have recently concluded the analysis of our 10^th survey, which was carried out in October 2024. Here are some key findings:

• 34% of consumers who use a tax practitioner engage their services multiple times a year.
• 87% of respondents express complete trust in their tax practitioner, indicating high levels of confidence.
• 14.5% of consumers are uncertain about whether their tax practitioner is a registered agent.
• Consequently, 85% of consumers are aware that their tax practitioner is registered with the TPB.
• 65% of consumers have used the same tax practitioner for 5 years or more, the highest percentage across all 8 surveys.
• More than 90% of tax practitioners access our advice and guidance products and find them relevant to their work.

Looking ahead, the next survey (wave 11) is scheduled for April 2025. Thank you to all tax practitioners who have participated in our previous surveys and we would encourage those who receive the next survey to take part. Your valuable feedback helps us enhance our services and deepen our understanding of the industry. The results of April’s survey will be available in July 2025.

If you want some more background, including the methodology to the survey see TPB biannual research.