Phone service unavailable on Monday 27 April

Due to ANZAC Day public holiday on Monday 27 April, our call centre will be unavailable from AEDT 5:00pm Friday 24 April and will re-open at AEDT 9:00am Tuesday 28 April 2026. Our online forms will still be available during this period.

Webinar

Issued: 2 April 2025

Last modified: 22 May 2025

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Join us and the Australian Taxation Office (ATO) as we walk through our proof of identity (POI) requirements. We’ll discuss the increasing importance of being vigilant in undertaking adequate client identification processes that will help minimise risks of identity fraud. The ATO will share some insights on the things that can happen when tax practitioner processes don’t minimise the risk of their practice being the target of fraudulent activities against themselves, their clients and their client’s business.

Resources

Webinar recording

Protecting your practice with POI

Questions and answers

FAQs – Proof of identity for client verification