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My Profile username and password resets

My Profile username and password resets

Our enhanced online security measures require you to create a:

  • TPB username, more secure than your publicly available registration number
  • password, meeting the 10-character government standard.

We also use Two Factor Authentication (2FA) to provide an extra layer of security when you create or login to access your account with us via My Profile. You can choose to have a 2FA code sent to your nominated email address or mobile number. You have to use the code within 10 minutes before it expires. If the code expires, you have to use the Resend code button to have a code sent to you again. You can watch our video which explains how this 2FA process works.


Forgot your username or password?

If you do not remember your username or password, click on the My Profile 'Forgot Username' or 'Forgot Password' link and follow the prompts.

Recovering your username

If you are a registered tax practitioner, complete all the mandatory fields provided and choose if you want to receive your username by email or SMS. Based on your selection, your username will be sent to your email address or mobile number registered with us.

If you are not yet registered with us, select ‘I am applying to become a registered tax practitioner’ option and enter your email address in the field provided to receive your username.

Resetting your password

If you are a registered tax practitioner, enter your username and complete the mandatory fields provided. A confirmation code will be sent to your mobile number or email address registered with us based on your selection. When you enter the code in the field provided, you will be taken to a screen where you can reset your password.

If you are not yet registered with us, select ‘I am applying to become a registered tax practitioner’ option and enter your email address in the field provided. You will receive an email with further instructions on how to reset your password.

 

Last modified: 9 October 2020