Go to top of page

My Profile username and password resets

Recovering My Profile username and resetting password 

A new online portal (My Profile) is now available for tax practitioners which aims to enhance and modernise your experience with us.

If you are an existing user and signing into our new portal for the first time on or after 11 April 2022 you must first change your password. 

Our enhanced online security measures require you to choose a password with a minimum of 8 characters using a combination of at least 3 of the following:

  1. lower case letters
  2. upper case letters
  3. numbers
  4. special characters (such as @ # $ % ^ & * - _ + = [ ] { } | \ : ' , ? / ` ~ " ( ) ; .)

We also use Multi Factor Authentication (MFA) to provide an extra layer of security when you create or login to access your account with us via My Profile. You can choose to have an MFA code sent to your nominated email address or mobile number but once selected, this preference cannot be changed later. You have to use the code within 10 minutes before it expires. If the code expires, you have to use the Resend code button to have a code sent to you again. 

MFA process

Watch our video and read frequently asked questions to learn more about how this MFA process works.

Forgot your username or password?

If you do not remember your username or password, click on the My Profile 'Forgot Username' or 'Forgot Password' link and follow the prompts.

Recovering your username

If you are a registered tax practitioner, you must enter your email address associated with your TPB account and your TPB registration number. Your username will be sent to your email address. 

If you are not yet registered with us, select ‘I am applying to become a registered tax practitioner’ option and enter your email address in the field provided to receive your username. 

If you don’t receive the email from us, check your junk or spam folders. Allow at least 10 minutes to receive the email.

Resetting your password

Enter your username and the email address associated with your TPB account. A verification code will be sent to your email address registered with us. When you enter the code in the field provided, you will be taken to a screen where you can reset your password.

 

Last modified: 16 June 2022