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TPB Corporate Plan 2022-23 - Our key activities and performance measures

Our key activities and performance measures

We will undertake six key activities to achieve our purpose. We will measure our performance in achieving our purpose as an organisation using the performance measures and targets for each activity.

Performance targets listed as ‘Under development (baseline)’ are new measures that require a baseline year in order to benchmark future targets. Those listed as ‘No target’ are measures that, by their nature, do not attract a statistical measure.

Key activity 1: Support the government’s areas of focus and reform

We are anticipating further updates to our legislative framework as outlined in the government’s response to the James Review. In preparation for the changes, we are developing options to enhance the TPB’s financial independence; working towards the introduction of annual renewals of registration; and consulting with key stakeholders on options for reform, including in relation to the education and relevant experience requirements for tax practitioners.

Performance measure Performance assessment Performance target
1.1 We contribute to government reform The number of TPB submissions that are relevant to the TPB’s regulatory role >95% of TPB submissions are relevant to the TPB’s regulatory role


Key activity 2: Administer a system of registration

This is the main platform of our regulatory activity and provides the data that populates the TPB Register, informing the public about the registration status of tax practitioners.

Performance measure Performance assessment Performance target
2.1 Our internal service standards results Service standard results for processing times for new and renewal applications 80% new and renewal within 30 days, 95% new and renewal within 60 days
2.2 Our quality assurance results Quality assurance results No target
2.3 Tax practitioner satisfaction with engagement with TPB registration and renewal process Biannual survey results 65% new and 74% renewal registration applicants are satisfied with the process
2.4 Tax practitioner satisfaction with reduction in red tape  Biannual survey results Under development (baseline)
2.5 The TPB Register is available and updated daily The TPB Register is available 99% of the time 99%


Key activity 3: Investigate applications for registration and address conduct that may breach the TASA

This is our main method of maintaining and building the standard of the tax profession.

Performance measure Performance assessment Performance target
3.1 Tax practitioner satisfaction with TPB compliance effectiveness Biannual survey results 65% of tax practitioners are satisfied with TPB compliance effectiveness
3.2 The number of completed compliance investigations Increase in completed compliance investigations >2,000 investigations completed
3.3 The number of self-generated cases Increase in self-generated cases >350 cases
3.4 Unregistered preparers are identified and addressed Increase in unregistered preparer cases identified and investigated >62 identified and >15 investigated


Key activity 4: Impose sanctions for breaches of the TASA

When tax practitioners fail to comply with the Code of Professional Conduct we may impose sanctions.

Performance measure Performance assessment Performance target
4.1 The number of sanctions imposed The number and types of sanctions imposed, including Board Conduct Committee outcomes Under development (baseline)
4.2 Sanctions are appropriate The number of positive court and tribunal outcomes Under development (baseline)


Key activity 5: Issue guidance to support tax practitioners

Performance measure Performance assessment Performance target
5.1 The number of guidance products/ instruments published The number of advice/guidance products (final and draft) issued No target
5.2 Satisfaction from tax practitioners Biannual survey results 79% of tax practitioners are satisfied


Key activity 6: Build organisational capability and culture

Performance measure Performance assessment Performance target
6.1 Our system availability Percentage of system availability during reporting period 95% system availability
Staff survey results Under development (baseline)
Percentage reduction in incident/support calls to IT helpline Under development (baseline)
6.2 Our staff wellbeing and engagement scores Our Australian Public Service (APS) Employee Census wellbeing and engagement scores are higher than the APS average APS Census results are >68% for wellbeing and >73% for engagement
6.3 Staff satisfaction with workplace culture Staff survey results Under development (baseline)
6.4 Staff satisfaction with skills development Staff survey results Under development (baseline)
6.5 Staff satisfaction with TPB leadership Staff survey results Under development (baseline)
6.6 Board satisfaction with TPB governance Positive feedback from the Board No target 


Last modified: 10 August 2022