Issued: 14 July 2021

Last modified: 14 July 2021

As the COVID-19 pandemic in New South Wales (NSW) continues to progress, we want to offer our assistance to tax practitioners who are facing challenges during this difficult time. We understand you have a lot of competing priorities and are especially aware of the impacts on tax practitioners in NSW as you contend with the current lockdown and disruptions.

We want to assure you that we are committed to supporting you and we recognise that you are working hard for your clients. However, your health and safety and that of your family is of the utmost importance. This may lead to you having difficulty in meeting some of your obligations with us. With that in mind we are being more flexible in how we support you. As you may know, we have taken temporary measures in revising some of our policies and are providing additional support.

These situations can be difficult to navigate and we encourage anyone who needs assistance or is impacted by these recent events to contact us. We will work with you to make appropriate arrangements and resolve any TPB matters.  


If your ability to meet your obligations with us is affected, we will provide support. For information refer to Support to tax practitioners affected by Coronavirus (COVID-19).

Health and wellbeing

We know many people are feeling anxious, stressed and scared and that there has been an increased demand on mental health services. We strongly encourage anyone experiencing issues with their mental health to seek assistance. You can access 24/7 mental health support through government-funded digital and telephone counselling services. Anyone experiencing distress can seek advice and support through:

Further information