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Support and information

Communications and support

We have a range of communication support products and services to assist you to work with us.

We prefer to communicate with you digitally via email and SMS messages as it is quick, easy and convenient. We will call you if matters are best addressed over the phone.

Contact us

Our website has a lot of information to answer your questions. If you are unable to find what you are looking for on our website, send your enquiry by using our contact us forms. Working with us online is fast, secure and accessible at any time. This is our preferred method of communication and we recommend you use this service first.

News services

You can keep up to date with the latest news and information affecting you and your clients via our online channels:

TPB eNews

TPB eNews is a free, monthly email newsletter that provides our latest news and information affecting your registration.


Keep up to date with the latest news from us. Our newsroom is updated regularly with the latest information you need to know.

Save the newsroom as a 'favourite' to enable quick, easy access for regular visits.

Compliance case studies

We regularly publish compliance case studies that provide a summary of Board Conduct Committee (BCC) decisions on compliance matters. These cases highlight our ongoing work to take firm action on those tax practitioners who do not comply with their obligations under the Tax Agent Service Act 2009, including the Code of Professional Conduct. By addressing non-compliance, we are protecting the community and supporting the majority of tax practitioners who continue to act with integrity and do the right thing.

Social media

We are on Facebook, LinkedIn and Twitter. We share information on any changes, initiatives, products and services.

Follow us:


We offer a range of webinars to potential and registered tax practitioners. These sessions are free and may count towards your continuing professional education (CPE).



We produce educational videos on a variety of topics. We also record all our webinars. For our full library of videos and webinar recordings, visit our YouTube channel. Watching our videos can count towards your CPE.

Subscribe to our YouTube channel to receive a notification whenever we post new content.


Speaking engagements

We attend industry and professional association events to educate and support tax practitioners. These events provide CPE opportunities and open discussions with our speakers.

Request a speaker

TPB subject-matter experts can be requested for a range of speaking engagements. We will work closely with event organisers to find the right speaker, to meet the needs of the audience.

If you would like a speaker to present at your event, complete our speaker request form, outlining the session details, topic, key messages and audience.

Helpful links


Last modified: 11 April 2022